TUOTEG Shipping & Return
Shipping of eBikes
TUOTEG ships to anyone in the continental United States. We will ship your order within 1-2 business days of your purchase. With the current state of COVID-19, expect some possible delays in shipping. If you would like to change the color of the eBike ordered, you must do so prior to your order being shipped.
- Once the order has shipped, you will receive a shipping confirmation email sent to the email address attached to the order.
- Any accessories or merchandise in the same purchase order as an eBike will be mailed in a separate box.
- We are not responsible for any lost, stolen, or damaged items due to the actions of any parcel service.
Pre-Orders and Backorders
Your credit card will be charged immediately for all pre-orders and backorders. There will be no delay in payment collection, regardless of when your item is expected to ship.
Once an order has already been shipped, we cannot cancel or change the order. If you refuse delivery, we will charge $500 fee for shipping costs and issue a refund if your order returns back to us (minus the $500 fee).
If you wish to return your eBike, you must contact firstname.lastname@example.org. You will be responsible for your own shipping costs when returning your item. The eBike cannot be damaged, must have under 10 miles on the display screen, must be free of any signs of use, and must be in the same packaging you received it in. All items that were in the box must be sent back, such as the charger, keys, etc. We will ask you to provide a receipt and documentation that your eBike isn’t damaged.
- Please send all approved returns to: 5001 Moundview Drive, Red Wing MN, 55066
Non-Returnable & Non-Refundable Items
Any used products such as batteries, merchandise, etc. will not be returnable except if covered by our warranty. Any eBike that is altered by you that affects the safety, speed, function, etc. of the eBike will not be covered under our warranty policy and will not be accepted for returns or refunds.
Refunds – will only be processed if there is a documented Return Authorization. There will always be a 25% re-stocking fee.
TUOTEG IS NOT LIABLE FOR ANY LOSSES. THESE TERMS DO NOT EXCLUDE OR LIMIT OUR LIABILITY (IF ANY) FOR (1) DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE; (2) FRAUD; OR (3) FRAUDULENT MISREPRESENTATION.